Last Updated: May 5, 2026

Welcome to House of NIANCE.

At House of NIANCE, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website, book treatments, make purchases or interact with our services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

House of NIANCE

Website: houseofniance.com

Location:
Seidengasse 13, 8001 Zürich, Switzerland

2. Information We Collect

Information You Provide Directly

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Billing and payment details
Appointment booking information
Wellness or treatment preferences
Information submitted through forms, enquiries or newsletter subscriptions

Automatically Collected Information

When you use our website, we may automatically collect:

IP address
Browser and device information
Website usage data
Cookies and tracking information
Interaction with advertisements and website pages

3. How We Use Your Information

We may use your information to:

Process bookings and purchases
Manage appointments and customer accounts
Provide customer support
Improve website functionality and user experience
Send appointment confirmations and transactional communications
Send newsletters and promotional communications where consent has been provided
Analyse website traffic and marketing performance
Maintain website security and prevent fraud

4. Booking, Payments and Third-Party Services

We use trusted third-party platforms and service providers to operate our website and services, including:

Stripe for secure payment processing
Mailchimp for email newsletters and marketing communications
Google Analytics for website analytics and performance tracking
Meta Ads and related technologies for advertising, remarketing and conversion tracking

These providers may process personal data in accordance with their own privacy policies.

We do not store complete payment card information on our servers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse traffic and user behaviour
Measure marketing and advertising performance
Support remarketing and personalised advertising

This may include the use of:

Google Analytics cookies
Meta Pixel tracking technologies
Session and functional cookies

You may disable cookies through your browser settings, although some website features may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send updates regarding:

New rituals and treatments
Events and promotions
NIANCE products and wellness experiences

You may unsubscribe at any time using the unsubscribe link included in communications.

7. Sharing of Information

We do not sell your personal information.

We may share information with service providers and partners only where necessary to:

Operate the website and booking system
Process payments
Deliver marketing communications
Analyse website and campaign performance
Comply with legal obligations

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide services and support
Maintain legal and financial records
Fulfil contractual obligations
Resolve disputes and enforce agreements

9. Data Security

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, misuse, disclosure or loss.

However, no online system can guarantee complete security.

10. Your Rights

Depending on applicable laws, you may have rights to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Restrict or object to certain processing activities

To make a privacy-related request, please contact us directly.

11. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

14. Contact Us

House of NIANCE
Seidengasse 13, 8001 Zürich, Switzerland